More Than Just a Front Desk Job

When people hear the title Patient Success Coordinator (PSC), they often picture someone answering phones and checking patients in.

While those are certainly part of the job, being a PSC at TheraWest Physical Therapy is so much more.

Our Patient Success Coordinators help create the experience patients remember long after they’ve finished therapy. They set the tone from the moment someone walks through our doors and play an essential role in helping patients feel welcomed, supported, and cared for.

The First Impression Matters

For many patients, walking into a physical therapy clinic can feel intimidating.

They may be in pain.
They may be recovering from surgery.
They may be unsure of what to expect.

A friendly smile, a warm greeting, and someone who genuinely cares can make all the difference.

That’s where our PSCs shine.

More Than Scheduling Appointments

Every day looks a little different, but our Patient Success Coordinators help keep the clinic running smoothly by:

• Welcoming patients and checking them in

• Coordinating schedules for therapists and patients

• Answering phone calls and responding to questions

• Communicating with patients throughout their care

• Keeping information organized and accurate

• Helping create a positive experience from beginning to end

While organization is important, people skills are just as valuable.

Who Thrives in This Role?

The best Patient Success Coordinators aren’t necessarily the ones with the most healthcare experience.

They’re the people who:

• Love helping others

• Stay calm in a busy environment

• Enjoy building relationships

• Pay attention to details

• Take initiative

• Bring positive energy to work every day

If you’re someone who enjoys making people feel welcome and solving problems before they become problems, you may be a great fit.

Why Work at TheraWest?

At TheraWest, we believe every team member contributes to changing lives.

Whether you’re treating patients, assisting therapists, or greeting someone at the front desk, you’re helping people return to the activities they love.

We work hard, support one another, and celebrate wins together. Our goal is to create an environment where both our patients and our team can thrive.

We’re Hiring in North Oklahoma City

We’re excited to continue growing our North Oklahoma City clinic and are currently looking for our next Patient Success Coordinator.

If you’re looking for meaningful work, enjoy connecting with people, and want to be part of a team that genuinely cares, we’d love to hear from you.

👉 View the position and apply today:
https://therawest.bamboohr.com/careers